24/7 National Service & Support

API has a centralised National Call Centre, staffed by full-time API employees. With in excess of 500 calls being received each day, the Call Centre is the communications hub of the company. From this location, we can provide complete 24-hour support for API’s entire range of security products – from logging of calls through to high-level technical support and call management and reporting.

If you ever need us, for any aspect of your security, you can simply call 131KEY (539) at any time of the day or night.

Job Logging and Work Allocation
All service calls are logged with the Call Centre and then allocated through to the nearest API or API-Net service branch.
A trained service engineer will be despatched to your site, anywhere in Australia or New Zealand – in as little as 2 hours!

Alarm Monitoring
API provides around the clock monitoring of electronic alarm systems for commercial and domestic clients throughout Australia. Alarm systems are electronically monitored in our Call/Monitoring Centre and in the event of an activation of your system we are able to oversee and manage an appropriate response service. With API, you can have peace of mind knowing that your premises have been secured by and are being looked after by the industry’s best.

Centralised Account Management
All invoicing and monthly reporting is controlled from our National Call Centre. With just one invoice and report for all your locations around the country, you’ll reduce the paper trail and consolidate the management of your security products.

"With our experienced team of operators, administrators and engineers available when you need them, we can provide you with the high level of service you’d expect from the market leaders in the security industry."